Refund policy

HANDYCOR CANCELLATION & RETURN POLICY

At Handycor, we handcraft authentic coastal lighting, shower panels, mirrors, and decor. We operate with complete transparency and maintain a balanced, legally compliant policy that respects consumer rights while accounting for the handmade nature of our workshop.

1. STANDARD CATALOG ITEMS (14-DAY RETURN PERIOD)

For standard catalog items purchased directly from the website without custom modifications (standard sizes and catalog color options):

  • Return Window: You have 14 days from the date of delivery to request a return for any reason.
  • Condition: The item must be unused, in its original new condition, and securely repacked to ensure safe return transit.
  • Return Shipping Costs: For change-of-mind returns, the customer is responsible for the cost of return shipping. We strongly recommend using a tracked, insured courier service.
  • Cancellation: You may cancel a standard catalog order at any time prior to shipment for a full refund.

2. CUSTOM & PERSONALIZED ORDERS (FINAL SALE)

A product is officially classified as an Individual / Custom Order if it includes:

  • Custom dimensions (non-standard length, width, or thickness requested by the client).
  • Custom colors or finishes outside our standard catalog palette (e.g., custom RAL/Pantone color match).
  • Personalized text, engravings, family names, coordinates, or custom logos.
  • Bespoke architectural or structural modifications.

Policy for Custom Orders: Because these items are tailored specifically to individual requirements, they are not eligible for return or refund due to change of mind.

Cancellation of Custom Orders: Custom orders may only be cancelled for a full refund prior to the start of workshop fabrication. Once materials are prepped and crafting begins, custom orders cannot be cancelled.

3. TRANSIT DAMAGE, CRAFTSMANSHIP DEFECTS & ERRORS

Both standard and custom orders are 100% protected against transit damage, defects, or workshop errors:

  • If your item arrives damaged, defective, or incorrect, Handycor will repair, replace, or issue a full refund at our expense (including all shipping costs).
  • Reporting: Please inspect your order upon arrival. If damage is discovered, please email us clear photos of the damaged piece and the packaging (exterior box and interior padding) so we can immediately initiate a replacement and file the carrier insurance claim.

4. RETURN LOCATIONS

To ensure convenient logistics for our clients, returns are routed by region:

  • United States Customers: Returns are accepted at our dedicated fulfillment partner in Florida, USA.
  • European & International Customers: Returns are accepted at our primary design workshop in Kyiv, Ukraine.

Please note: To ensure your return is correctly tracked and received, please contact us prior to shipping any item so we can provide the exact RMA and facility address for your region.

5. HOW TO START A RETURN OR REPORT AN ISSUE

Contact our customer care team with your order number:

6. REFUND PROCESSING

Once your return is delivered to our regional facility (Florida or Kyiv) and verified, your refund will be processed to your original payment method within 5–10 business days.